Koru Allied Therapies Privacy Policy
Koru Allied Therapies is committed to providing quality therapy services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The National Privacy Principles (NPPs) govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes: names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.korutherapies.com.au , and from third parties where consent is obtained.
We collect your Personal Information for the primary purpose of providing quality therapy services to you.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information collected by Koru Allied Therapies may include an individual’s racial or ethnic origin, health information and history and family health and history.
Sensitive information will be used by Koru Allied Therapies to provide targeted and adequate therapy services.
THIRD PARTIES
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. Third parties may include:
- Guardians
- GPs
- Teachers and educators
- Other therapists or health professionals
DISCLOSURE OF PERSONAL INFORMATION
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
- Third parties may include:
- Parents and guardians
- GPs and other medical professionals
- Teachers and educators
- Other therapists and health professionals
- Other government bodies
SECURITY OF PERSONAL INFORMATION
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. Koru Allied Therapies uses Splose, a secure client management system, for this purpose. Further information on Splose’s privacy measures can be found at https://splose.com/privacy-policy
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to archive your Personal Information. For children, their client record including this personal information will be stored until they are age 25 as per medical record guidelines.
ACCESS TO YOUR PERSONAL INFORMATION
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact:
- Koru Allied Therapies
- Ph: 4210 5900
- Email: info@korutherapies.com.au
Requests should be made in writing.
Koru Allied Therapies will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Koru Allied Therapies Privacy Policy – June 2022
MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION
It is important to us that your Personal Information is kept up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
POLICY UPDATES
This Policy may change from time to time and is available on our website.
PRIVACY POLICY COMPLAINTS AND ENQUIRIES
If you have any queries or complaints about our Privacy Policy please contact us at:
- Koru Allied Therapies
- Ph: (02) 4210 5900
- Email: info@korutherapies.com.au